Refund and Cancellation Policy

Cancellations

You may cancel your monthly plan at any time by contacting support at [email protected]. Cancellations take effect at the end of the current billing period — you will not be charged again after that date and your site will remain active until the period ends.

Refunds — monthly plans

New hosting accounts are eligible for a full refund within 30 days of the initial payment. If you are unsatisfied for any reason, contact us within 30 days and we will process a refund promptly. After 30 days, monthly plan payments are non-refundable.

Non-refundable items

The following are not eligible for refunds once work has begun or payment has been processed:

• Launch fees and migration fees
• Support blocks (hourly time packages)
• Custom development work
• Flow and Flow Concierge booking setup fees
• Domain registrations (if applicable)
• Add-on services once delivered

iOS app purchases

iOS app purchases (including LightsOut) are processed through the Apple App Store. Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com to request a refund.

Questions

Reach out at [email protected] and I’ll get back to you promptly.